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I am writing to you in connection with changes to the wa= y in which your property will be managed in the future and introduce my company, Crabtree Property Management Limited. Your previous managing agent, Bruton = KIFF are no longer able to provide a property management service to you and we h= ave been asked take over the responsibility for the four management companies that make up the Ferry Quays development with immediate effect. Y= ou will have already received a letter from the directors of your management company and I hope you will have had the opportunity to consider the changes which are taking place. The staff you have been dealing with at Bruton KIFF will be joining us here at Crabtree and all previous arrangements and agreements you had with Bruton KIFF will be honoured.

The managing director and sole owner of Bruton KIFF, Ber= nie Wales, has been involved with residential property management for over 25 years. Most recently this has been through Bruton KIFF Limited, a company t= hat he established, initially to provide consultancy services, but also to prov= ide a highly personal residential property management service to a limited numb= er of clients. Over the last few years, the number of clients has substantially increased and, during that period, the business took on three members of st= aff, Darren, Elaine and Gill. This expansion has meant that he was once again heavily involved in residential property management and that was contrary to the original reason for which he established Bruton KIFF.=

Bernie has now taken up a business opportunity outside of the residential property management field. As the owner and sole director of Bruton KIFF, it is clear to that the company cannot function and he as ente= red into an arangement with Crabtree Property Management Limited that, subject = to individual client agreement, we are able to take over the management contra= cts of Bruton KIFF and also, most importantly for Bernie, the staff.

Having built up the Bruton KIFF business he is most anxi= ous that the clients would continue to receive the type of service that Bruton = KIFF aspire to provide and has chosen a managing agent that has the same level of commitment to customer service. In fact, he is extremely familiar with Crab= tree having established that business himself in 1984, initially as the sole employee. The company experienced sustained growth and in early 2002 a management buy out took place. Since then, significant changes have been ma= de to the method of operation and structure of Crabtree that has allowed us to consistently improve the standard of residential property management that we offer. This has allowed Crabtree to grow significantly, not only in terms of units managed but also in the number of staff that they employ. =

As indicated above we will be taking on the existing Bru= ton KIFF staff and this is important for Bruton KIFF clients, as this will enab= le them to enjoy the continuity of dealing with those people with which they a= re already familiar.

In addition, Crabtree, as a larger company, will offer a number of other additional benefits to clients. You will now have access= to a 24 hour emergency call service which will enable you to contact a member = of the Crabtree Property Management team at any time, night or day, in the eve= nt of an emergency. Crabtree will provide a named dedicated property manager a= nd, as they have specialist accounts and administration teams, you will have the benefit of dealing with other staff that have many years experience in their own particular fields. You will be given the ability to pay by Direct Debit= and have enhanced communication facilities including the use of a maintenance request facility on the Crabtree web site. This list is not exhaustive but = I do not propose to list other benefits now.

I enclose a brochure providing= you with information about our company in general, information about ARMA, our governing body as well as a handy document providing you with a guide to li= ving in a leasehold property produced by ARMA and LEASE. I = also enclose a property information form and would be grateful if you could comple= te and return it to our office to ensure our records are properly updated.

You will also find a Direct Debit mandate, which= you may complete and return to our office if you wish to pay your future service charges by Direct Debit. This facility is offered to enable you to spread the cost of your service charge payments throughout the service charge year. Our accounts department will calcu= late your anticipated payments and write to you giving you fourteen days notice ahead of the first payment being taken from your account. If you require any additional information concerning paying by Direct Debit please do not hesi= tate to contact our office and speak directly with our accounts department. If you do not wish to pay by Direct Debit, please pay upon demand by Cheque made payable to “Crabt= ree Collection Account”, or telephone the Accounts Department to pay using your Debit or Credit Card. Pl= ease note a transaction charge of 2% will be applied to any Credit Card payments= .

We are currently in the process of transferring information concerning your individual account and we will be writing to you again providing you w= ith a statement, where appropriate a demand and any other financial documentati= on that is required. [Will be amended depending on the information available]<= o:p>

Please do not make any further payments to Bruton KIFF and ensure that you have cancelled any Direct Debit or Standing Order arrangements with them.

My name is David Goldberg and = I am the department manager here at Crabtree who will be responsible for ensuring the delivery of a smooth and efficient property management service to your development. The day–to-day management of your development will be carried out by Darren Stalick AIRPM and he can be contacted by telephone, f= ax, letter, email darren.stalick@crabtreeproperty.co.uk= or through our website www.crabtreeproperty.co.uk .

If you contact our office concerning accounts issues or an administration matter our reception staff = will direct you to the appropriate department where my colleagues will be happy = to assist you. Darren will be making regular visits to your building and will = be carrying out full site inspections. The purpose of these inspections is to pick up on any maintenance issues, meet with contractors and lessees as appropriate, and generally ens= ure that the development is being run to a high standard. If you identify a maintenance prob= lem with your development at any time please contact our office either by telephone, fax, letter, email or via a fault reporting service on our websi= te, www.crabtreeproperty.co.uk.= Regardless of how you choose to ma= ke contact with our office, we aim to deal with your enquiry quickly and efficiently.

In the meantime, if you have a= ny questions concerning the future management arrangements please do not hesit= ate to contact our office. We appreciate that this news may come as a surprise = to you however I am confident that within a very short period of time you will= be aware of some of the many benefits that the change will have to you as an individual lessee.

Yours sincerely

Dav= id Goldberg AIRPM

CRABTREE PROPERTY MANAGEMENT L= IMITED